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NACC Contacts are trained volunteers who offer emotional help and
support at the end of the telephone to members and non-members alike.
Anyone may call whether they have IBD themselves or are the relative or
friend of someone who has IBD.
All calls are kept strictly confidential and you do
not have to give your name if you prefer not to. Contacts do not give
medical information or advice, but can offer support at times when you
may feel that you wish to talk through problems, situations or feelings
with someone outside your immediate circle of family, friends or health
care professionals.
Who are the Contacts?
NACC-in-Contact was established in 1989 in response
to the many patients and relatives seeking confidential personal support
in coping with Ulcerative Colitis or Crohn’s Disease.
Contacts are members of the Association who are
willing to offer themselves as supportive listeners over the telephone.
They are usually patients or relatives of patients, and therefore can
offer a very personal quality of understanding to those who call them.
Contacts are volunteers, and all have been selected and trained for
their listening skills.
National Support Line 0845 130 3344
The National Support Line has extended its hours to
provide a service from 1 - 3.30 pm as well as its existing opening hours
from 6.30 – 9 pm every Monday, Tuesday, Wednesday, Thursday or Friday
(excluding English Bank Holidays). Contacts can be reached by ringing
the National Support Line number 0845 130 3344. Callers are charged at
local call rates from most phones but not mobiles.
If you have any comments on the NACC-in-Contact
service, please e-mail
or use our
contact form
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Charity registered in England Number 1117148
Charity registered in
Scotland Number SC038632
A company limited by guarantee in England:
company number 5973370
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